Before purchasing a lighter, you may have the following questions. We’ve provided you with relevant terms and answers to help you better understand our services and policies.
- Order Confirmation
All orders will be confirmed after you complete payment. Please ensure that the information you provide is accurate to avoid delays or incorrect shipments. - Shipping and Delivery
We offer a variety of shipping options to meet your needs. Order processing time is typically two business days, with delivery times depending on the selected shipping method and destination. Please note that holiday periods may affect delivery times. - Return and Exchange Policy
We value every customer’s shopping experience. If the lighter you received has quality issues or does not match your order, please contact us within 14 days of receipt to request a return or exchange. Please ensure that the item is in its original condition, unused, and complete, including packaging and accessories. - After-Sales Service
Our customer service team is dedicated to answering any questions or concerns you may have. You can contact us through the contact form on our official website, by email, or by phone. We will respond to your inquiries within 48 hours. - Age Restriction
According to local laws and regulations, lighter purchases require a minimum age of 18. We remind all customers to verify their age before purchasing. We may request proof of identity if necessary. - Privacy Protection
We are committed to protecting your privacy. All customer data will be kept strictly confidential and used only to process orders and improve service quality. We will not sell or share your information with third parties. - Disclaimer
We are not responsible for any accidents, losses, or damages caused by the use of lighters. Please always follow the safety instructions and store your lighter properly to ensure safety.
If the above terms do not answer your questions, please feel free to contact customer service. We will be happy to assist you. Thank you for choosing our lighter website. We look forward to providing you with quality products and services!
