Shopping on our website is a peace of mind; we’re committed to ensuring customer satisfaction. If you’re concerned or dissatisfied with your lighter purchase, please refer to the refund terms below:

1. Refund Terms
   Quality Issues: If the lighter you received is defective, damaged, or has a functional issue, you may request a refund or replacement.
   Order Errors: If the product you received doesn’t match your order (e.g., model, color, etc.), you may also request a refund.
   Unused Items: Items requested for a refund must be in their original condition, unused, and include all original packaging and accessories.
2. Refund Request Process
   Please contact our Customer Service team within 14 days of receiving your item to request a refund. You can contact us via email, contact form, or phone.
   Please provide your order number and relevant proof (such as photos) to support your refund request.
   Our Customer Service will review your request within 48 hours and provide you with further return instructions.
3. Return Shipping
   If your refund request is approved, you will need to safely return the item to us. Return costs are the customer’s responsibility, unless the return is due to a shipping error or product quality issue. Please ensure that your return is processed through the same shipping channel as your original order to ensure tracking information is available.
4. Refund Processing
   Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within two business days.
   Refunds will be processed through your original payment method; processing time may vary depending on your bank or payment processor.
5. Special Circumstances
   We will not accept refund requests for issues with the clarity or performance of the lighter due to personal preference.
   For lighters purchased during promotional events, the refund policy may vary; please carefully review the specific terms and conditions of each item before purchasing.
   We hope you enjoy your shopping experience. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing firedimension.com, and we look forward to providing you with excellent products and services!